Terms and Conditions

The terms used herein with an initial capital letter, without having been previously defined, shall have the meaning given to them below:

“Client” means a natural person, of legal age, acting for personal purposes and having full legal capacity to enter into the present General Terms and Conditions of Sale.

“Conditions of Sale of the Reserved Rate” means the specific conditions applicable to each reservation made by the Client.

“Booking Confirmation” means the document summarizing the details of the reservation made by the Client, sent by the Website or by the Hotel to the Client.

“Booking Request” means any request for the reservation of one or more hotel rooms made by the Client.

“Hotel” means the hotel La Chambre du Marais, operated by the company SAS PAPYRUS, with a share capital of €3,693,770, whose registered office is located at 14-16 Boulevard Poissonnière, 75009 Paris, registered with the Paris Trade and Companies Register under number 800 836 058.

“Partner” means any service provider that has entered into a service agreement or partnership agreement with the Hotel.

“Service” means any hotel room reservation service made by the Client on the Hotel’s Website.

“Hotel Website” means the website dedicated to the Hotel, accessible at the following address: www.lachambredumarais.com

These General Terms and Conditions of Sale (hereinafter referred to as the “GTCS”) apply to all sales transactions concluded by the Hotel with the Client.

They cancel and replace any previous version that may have been published online and/or accepted by the Client.

These GTCS apply to all uses of the website, in particular to the marketing, via the Internet or by telephone, of all services offered on the Website by the Hotel.

It is therefore imperative that the Client carefully reads the GTCS, which are referenced by hyperlink on each page of the website. The Client is advised to download and/or print them in order to retain a copy on the date of placing an order, since they may be subject to modification; it is specified, however, that such modifications shall not apply to bookings made prior to their implementation.

The GTCS may be supplemented by specific terms and conditions appearing in the description of certain services, as well as by the terms and conditions of the service providers, which are accessible either on their websites or on-site.

These General Terms and Conditions of Sale are accessible at any time on the Hotel’s website and shall prevail, where applicable, over any other version or any other contradictory document.

Unless proven otherwise, the data recorded in the service provider’s computer system shall constitute proof of all transactions concluded with the Client. Accordingly, the entry of banking information, acceptance of the General Terms and Conditions of Sale, of the Conditions of Sale of the reserved rate, or of the Booking Request between the Hotel and the Client, shall have the same legal value as a handwritten signature on paper. The computerized records stored in the Hotel’s systems shall be kept under reasonable security conditions and shall be considered as proof of communications, bookings, and payments made between the Hotel and the Client.

The Hotel ensures the storage of the document evidencing the conclusion of the contract in electronic or paper format for a maximum period of five (5) years.

The Client is informed that his or her IP address is recorded at the time of booking.

In accordance with the French Data Protection Act of 6 January 1978, the Client has, at any time, the right to access, rectify, and object to all of his or her personal data by writing, with proof of identity, to:

Hôtel La Chambre du Marais – 87, rue des Archives – 75003 PARIS

These General Terms and Conditions of Sale also include the Personal Data Charter.

The Client declares that he or she has read and accepted these General Terms and Conditions of Sale (including the Personal Data Charter) by checking the box provided for this purpose prior to initiating the online booking process, as well as the General Terms of Use of the Hotel’s website.

Validation of the Service booking by the Client constitutes full and unreserved acceptance of these General Terms and Conditions of Sale (including the Personal Data Charter).

The Client acknowledges that he or she has the legal capacity required to contract and acquire the Services offered on the Hotel’s website.

As these General Terms and Conditions of Sale may be subject to subsequent amendments, the version applicable to the Client’s purchase is the one in force on the website at the date of booking.

These General Terms and Conditions of Sale apply for the entire duration that the services offered by the Hotel are available online on the Hotel’s website. The Hotel reserves the right to temporarily or permanently close access to its website.

The Client acknowledges having the legal capacity to enter into a contract, meaning that he or she is of legal age and not under guardianship or curatorship.

The Client also declares that he or she uses the Website in accordance with these GTCS, on his or her own behalf and on behalf of all beneficiaries of the services ordered through the Hotel’s Website, for whom he or she acknowledges acting as representative (hereinafter referred to as the “Beneficiaries”). These GTCS shall be binding on all such Beneficiaries.

The Client is financially responsible for the use of the Hotel’s Website made both in his or her own name and on behalf of the Beneficiaries, unless he or she can demonstrate fraudulent use not resulting from any fault or negligence on his or her part.

The Client guarantees the truthfulness and accuracy of the information provided by him or her, both on his or her own behalf and on behalf of all Beneficiaries using his or her data on the Hotel’s Website.

The Company reserves the right, at any time, to refuse to enter into a contract with any Client who makes fraudulent use of the Hotel’s Website or who breaches these GTCS.

In this respect, reference is made to the provisions of Article 313-1 of the French Penal Code:

“Fraud is the act, either by using a false name or false capacity, or by abusing a true capacity, or by employing fraudulent means, of deceiving a natural or legal person and thereby inducing them, to their detriment or to the detriment of a third party, to hand over funds, valuables, or any property, to provide a service, or to grant an act creating an obligation or discharge.

Fraud is punishable by five years’ imprisonment and a fine of €375,000.”

In accordance with Article L.221-28, paragraph 12 of the French Consumer Code, accommodation services provided on a specific date or according to a specific periodicity by the professional (such as hotel room reservations) are not subject to the right of withdrawal provided for in Articles L.221-18 et seq. of the French Consumer Code concerning distance selling.

The Client therefore does not benefit from any right of withdrawal for any room reservation made on the Website.

Consequently, stays reserved by the Client on the Website are exclusively subject to the cancellation and modification conditions provided for in these GTCS and/or in the Conditions of Sale applicable to the chosen rate. The Client may not invoke any right of withdrawal to cancel his or her reservation, except under the contractual cancellation/modification provisions.

The rates are confirmed to the Client as amounts inclusive of all taxes (excluding Tourist Tax) in the Hotel’s commercial currency. They include VAT at the rate applicable on the date of the reservation; any change in the applicable VAT rate will automatically be reflected in the prices indicated on the date of billing. The same shall apply to any modification or introduction of new legal or regulatory taxes imposed by the competent authorities.

The rates are quoted per room, for the number of persons indicated, and for the selected period.

The rates do not include the Tourist Tax, which must be paid directly on-site to the Hotel.

The Client undertakes to pay these various taxes to the Hotel without any objection.

The amount requested from the Client corresponds to the total amount of the purchase, with the exception of the Tourist Tax.

The prices indicated include only the services explicitly mentioned in the reservation.

Additional services provided by the Hotel during the stay and, where applicable, the Tourist Tax, will be added to the price stated in the reservation.

The prices displayed on the Website are subject to change at any time by the Hotel, without prior notice or information. Only the price indicated in the booking confirmation issued by the Hotel is contractual.

The prices of the services have been determined based on the economic conditions in effect at the date the rates were established and are expressed in euros.

The Hotel reserves the right to modify the prices at any time up to the confirmation of the reservation. Prices may also be adjusted after booking depending on changes in occupancy levels, the imposition of fees and taxes related to the services offered, or, where applicable, fluctuations in the exchange rate.

However, no price modification may occur during the stay once the reservation has been confirmed, up to the date of departure.

Currency conversion into foreign currencies is provided for reference only and is non-contractual. If a rate involves payment directly to the Hotel upon the Client’s arrival or departure, and the Client’s currency differs from that of the Hotel, the amount charged by the Hotel may differ from that communicated at the time of booking, due to fluctuations in the exchange rate between the booking date and the payment date.

An invoice shall be issued by the Service Provider and delivered to the Client upon provision of the reserved Services.

The Client selects on the Hotel’s Website the services he or she wishes to book according to the following steps:

Selection of the type of room and the applicable rate

Selection of any additional services, where applicable

Review and validation of the booking details, the total amount of the reservation, and the rate conditions

Entry of personal details

Entry of bank card information in case of guarantee or prepayment

Review and acceptance of the General Terms and Conditions of Sale and the selected rate conditions prior to validating the booking

Validation of the booking

The Client acknowledges having been informed of the nature, purpose, and terms of the Services available on the Website, and declares having requested and obtained all necessary information to make the booking in full knowledge of the facts.

The Client is solely responsible for his or her choice of services and their suitability for his or her needs, such that the Hotel’s liability cannot be sought in this regard.

The Client undertakes to provide accurate information when making the booking request and attests to the truthfulness of the information provided.

The contractual information is presented in French and is confirmed at the latest upon validation of the booking by the Client.

For reservations made exclusively online, a booking recorded on the Hotel’s Website becomes effective when the Client accepts these General Terms and Conditions of Sale by checking the box provided for this purpose and validates the booking.

The Client has the opportunity to verify the details of the reservation, the total price, and to correct any potential errors before confirming acceptance (Article 1127-2 of the French Civil Code). This validation implies full acceptance of these General Terms and Conditions of Sale and constitutes proof of the sales contract.

It is therefore the Client’s responsibility to verify the accuracy of the reservation and to immediately report any errors.

The reservation becomes firm and final only after receipt of the confirmation sent to the Client by the Hotel.

Any reservation made on the Hotel’s Website constitutes the formation of a distance contract between the Client and the Service Provider.

The Hotel reserves the right to cancel or refuse any reservation from a Client with whom there is an existing dispute regarding payment for a previous booking.

Each reservation is personal and cannot under any circumstances be transferred to a third party.

Any reservation of more than four (4) rooms may be subject to special conditions and additional fees.

Please contact the Hotel at +33 (0)1 44 78 08 00.

The rates, terms, and conditions of reservations are intended for the sale of hotel rooms in accordance with their primary purpose: accommodation.

The Hotel reserves the right to modify or cancel any reservation, as well as the related rates and conditions, if the rooms are used for other purposes such as parties, dinners, meetings, photo or video shoots, film or interview recordings, written or filmed interviews, social media shoots, showrooms, etc. (non-exhaustive list) without the prior written authorization of management.

The number of guests in the rooms may not exceed the number of persons booked and cannot exceed the maximum occupancy capacity of the rooms declared to the Paris Police Prefecture (a copy of this declaration is available from the Hotel management).

Depending on the type of reservation made, the price is payable either in full (Non-Refundable Rate) or partially (Stay longer than three (3) nights) at the time of booking or at the end of the Client’s stay at the Hotel (Flexible Rate).

In all cases, and in order to guarantee the reservation, the Client is required to provide a credit card number (Visa or Mastercard). The transmission of this information is carried out through a secure channel.

In the case of payment made at the time of booking, the Client’s credit card information is transmitted via a secure system to the Hotel, allowing the Hotel to charge the card for the total amount of the stay, always in a secure manner.

The Client’s bank account is debited on the day of booking, and the invoice is provided by the Hotel to the Client on the day of departure.

The credit card used to make the reservation must be presented upon arrival by the cardholder.

If this is not possible, a new credit card will be requested for payment upon arrival.

In the case of a stay being paid for by a third party, the Hotel will require documentation to ensure the security of the transaction.

Please also note that the Hotel reserves the right to carry out a pre-authorization on your credit card at any time prior to your arrival.

Cancellations and/or modifications of reservations may be authorized depending on the rate plan chosen by the Client.

Any request for modification and/or cancellation of a reservation must be made as soon as possible and, at the latest, within the following time limits:

• Cancellation of a Flexible Rate reservation for a stay of three (3) nights or less:

In the event of cancellation of a reservation at the Flexible Rate by the Client, for a stay of three (3) nights or less, after its acceptance by the Hotel and less than two (2) days before the scheduled date of arrival, for any reason whatsoever, an amount corresponding to the total price of the first night shall automatically be retained by the Service Provider and invoiced to the Client as damages and compensation for the loss suffered.

• Cancellation of a Flexible Rate reservation for a stay of more than three (3) nights:

In the event of cancellation of a reservation at the Flexible Rate by the Client, for a stay of more than three (3) nights, after its acceptance by the Hotel and less than four (4) days before the scheduled date of arrival, for any reason whatsoever, an amount corresponding to 30% of the total amount of the reservation shall automatically be retained by the Service Provider and invoiced to the Client as damages and compensation for the loss suffered.

• Cancellation / Modification of a Non-Cancellable, Non-Refundable Rate reservation:

No modification or cancellation will be accepted, and the total amount of the stay will remain due to the Hotel without the Client being entitled to any refund. The same applies in the event of the Client’s failure to appear on the scheduled arrival date.

Any request for modification and/or cancellation of a reservation must be made by email to the following address: guest@lachambredumarais.com

The modification and/or cancellation of a reservation shall only become firm and final after receipt of an email confirmation from the Hotel.

The date of receipt of the modification and/or cancellation request (by email, post, or telephone) shall be considered the effective date of cancellation.

In the event of the Client’s failure to appear at the Hotel and in the absence of cancellation:

- The total amount of the reservation will be retained by the Hotel in the case of a reservation made at a Non-Cancellable / Non-Refundable Rate.

- The amount of the first night will be charged by the Hotel in the case of a Flexible Rate reservation for a stay of less than five (5) nights.

- 30% of the total amount of the stay will be retained by the Hotel in the case of a Flexible Rate reservation for a stay exceeding five (5) nights.

Furthermore, for a stay of at least two (2) nights, if the Client fails to appear on the first day of the stay, the Hotel is under no obligation to hold the room for the remaining duration of the reserved stay.

In the event of unavailability of the Hotel or in a case of force majeure, the Hotel reserves the right to accommodate the Client, in whole or in part, in a hotel of equivalent or higher category offering services of the same nature. The transfer shall then be at the expense of the hotelier, who shall not be liable for any additional compensation.

Force majeure refers to any event external to the parties that is both unforeseeable and insurmountable, preventing either the client or the hotelier from fulfilling all or part of the obligations provided for in the contract.

This shall apply in particular in cases of strikes, uprisings, riots, or prohibitions issued by governmental or public authorities.

It is expressly agreed that the occurrence of a force majeure event suspends, for both parties, the performance of their respective obligations, and that each party shall bear the costs arising therefrom.

Clients shall bear exclusively any additional expenses that may be incurred to enable the continuation of the stay following the occurrence of a force majeure event.

These General Terms and Conditions of Sale expressly exclude the legal regime of unforeseeability provided for in Article 1195 of the Civil Code for all service operations from the Service Provider to the Client. The Service Provider and the Client therefore each waive the right to invoke the provisions of Article 1195 of the Civil Code and the regime of unforeseeability provided therein, undertaking to fulfill their obligations even if the contractual balance is upset by circumstances that were unforeseeable at the time the sale was concluded, even if their performance proves to be excessively burdensome, and to bear all resulting economic and financial consequences.

All complaints must be sent to the following postal address: Hôtel La Chambre du Marais – 87 Rue des Archives – 75003 Paris – France, or by email to guest@lachambredumarais.com, within 15 days following the end of the stay that is the subject of the said complaint.

No complaint will be validly accepted if these formalities and deadlines are not respected by the Client.

In the absence of express reservations or complaints made by the Client within this 15-day period upon receipt of the Services, such Services shall be deemed to conform to the reservation, both in quantity and quality. After this period, any complaint will be considered late and inadmissible.

The services reserved by the client, which include hotel room bookings and additional services, shall be provided in accordance with the terms set out in these General Terms and Conditions of Sale, supplemented by the conditions of sale of the rate accepted by the client at the time of booking on the website.

Upon arrival at the hotel, the client will be required to present an identity document and complete a police form in accordance with regulations.

The hotel is a completely non-smoking establishment. The client will be held responsible for any direct and/or indirect damages resulting from failure to comply with the smoking ban within the premises. The hotel reserves the right to charge the client the amount of cleaning and restoration costs related to the damage caused.

Animals are not permitted in the hotel.

Unless otherwise expressly stated, the room will be made available to the client on the day of arrival at 3:00 p.m., and the client must vacate the room on the day of departure at 12:00 p.m.

Otherwise, an additional night will be charged to the client.

The client must verify the departure date indicated. In the event of an early departure not reported at least 24 hours in advance, a fee equivalent to one additional night may be charged.

The service provider undertakes to make every effort to provide the services reserved by the client, within the framework of a best-efforts obligation.

The client shall be held responsible for any damage, deterioration, or act of vandalism that may occur as a result of his or her actions (or those of participants and/or staff under his or her responsibility) during occupancy of the premises, whether to movable property, decorative items, or immovable property belonging to or not belonging to the hotel.

In such cases, the hotel reserves the right to ask the client to leave the establishment without any compensation or refund for the stay in progress and to demand reimbursement for the damage caused. Personal belongings left by the client in the hotel room (particularly outside the safe or in public areas of the hotel) remain the client’s sole responsibility. The hotel cannot be held liable for any loss, theft, deterioration, or damage caused to said personal belongings.

The client accepts and undertakes to use the room responsibly and with due care. Any behavior contrary to good morals and public order will lead the hotel to ask the client to leave the establishment without any compensation and/or refund if payment has already been made. If no payment has yet been made, the client will be required to pay for the nights already consumed before leaving the establishment.

The client shall be held responsible for all direct and/or indirect, consequential damages caused by him or her, observed in the occupied room or within the hotel premises. Consequently, the client undertakes to compensate the hotel for the amount of such damages, without prejudice to any additional compensation that may be due, including legal and attorney fees incurred by the hotel.

The hotel, within the framework of online sales, is bound only by a best-efforts obligation. Its liability cannot be incurred for any damage resulting from the use of the Internet network, such as loss of data, intrusion, virus, service interruption, or other unintentional problems.

All disputes that may arise from the purchase and sale transactions concluded under these General Terms and Conditions of Sale (concerning their validity, interpretation, performance, termination, consequences, and aftermath) and that could not be resolved amicably between the Hotel and the Client shall be submitted to the competent courts in accordance with common law.

The Client acknowledges having received, prior to making the reservation and concluding the contract, in a clear and comprehensible manner, these General Terms and Conditions of Sale as well as all the information listed in Article L. 221-5 of the French Consumer Code, and in particular the following:

• The essential characteristics of the Services, taking into account the medium of communication used and the Service concerned;

• The price of the Services and any additional fees;

• In the absence of immediate execution of the contract, the date or period by which the Service Provider undertakes to provide the reserved Services;

• Information relating to the identity of the Service Provider, its postal, telephone, and electronic contact details, and its activities, if not apparent from the context;

• Information relating to legal and contractual guarantees and the procedures for their implementation;

• The functionalities of any digital content and, where applicable, its interoperability;

• The possibility of resorting to conventional mediation in the event of a dispute;

• Information relating to important contractual conditions;

• The accepted means of payment.

By booking on the Hotel’s Website, any natural or legal person acknowledges full and unconditional acceptance of these General Terms and Conditions of Sale and undertakes to pay for the Services ordered. This is expressly acknowledged by the Client, who expressly waives the right to rely on any contradictory document, which would be unenforceable against the Service Provider.

In application of Law No. 78-17 of January 6, 1978, known as the “Informatique et Libertés” Law, and of the GDPR, clients are informed that their reservation is subject to computerized processing of personal data. They have the right to access, rectify, and erase their recorded data, as well as the right to object to processing on legitimate grounds and the right to data portability (Articles 15 to 21 of the GDPR).

They may exercise these rights by contacting the Hotel’s registered office (SAS PAPYRUS – 14-16, 14 Boulevard Poissonnière, 75009 Paris, France) or by email at guest@lachambredumarais.com. It is specified that this information is not communicated to third parties without the client’s consent. (For more details on the processing of personal data and individuals’ rights, see the Privacy Policy below.)

A free Wi-Fi access allowing clients to connect to the Internet is provided by the Hotel (according to the establishment’s current policy). The client undertakes that the computer resources made available by the Hotel shall not be used in any way for the purpose of reproducing, representing, making available, or communicating to the public works or objects protected by copyright or related rights (texts, images, photographs, musical works, audiovisual works, software, video games, etc.), without the authorization of the rights holders where such authorization is required.

Failure to comply with these obligations may expose the client to a counterfeiting offence (Article L.335-3 of the French Intellectual Property Code), punishable by three years’ imprisonment and a fine of €300,000.

The client is also required to comply with the security policy of the Hotel’s Internet access provider, including the rules governing the use of the security measures implemented to prevent the illicit use of computer resources, and to refrain from any act that may compromise the effectiveness of such measures.

The Hotel has a video surveillance system in the common areas, implemented to ensure the safety of property and persons (video recordings are kept for a maximum period of one month in accordance with the current CNIL authorizations).

These General Terms and Conditions of Sale and the transactions arising therefrom are governed by and subject to French law.

These General Terms and Conditions of Sale are written in the French language. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.